Terms & Conditions & Return Policy
OSMA cosmetics
welcometo OSMA cosmetics. these terms and conditions govern your use of ourwebsite https://osmacosmetics.com/وشراءproducts from our online store. By accessing or purchasing from this website, you agree to comply with these terms.
1. Company information
OSMA Cosmetics is a cosmetics and hair care brand that offers advanced hair treatment products including hairloss prevention solutions from Biogrow.
Biogrow products are formulated byOSMA cosmetics and AG laboratories, Switzerland, using the principlesof Phytochemistry and anthropology.
Products are manufactured inSwitzerland, Germany and the United Arab Emirates under the supervision of OSMA cosmetics and AG laboratories, Switzerland.
2. Acceptance of the terms
by accessing this site and placing an order, you confirm the following:
you are at least18 yearsold or using the site under parental supervision
the information you provide during the purchase isaccurate and complete
you agree to comply with these terms and conditions
OSMA Cosmetics reserves theright to update or amend these terms at any timewithout prior notice.
3. Product information
we strive to ensure the accuracy of all product descriptions, photos and prices on our website.
However:
slight differences in packaging or appearance may occur
product results may vary depending onHair type, scalp condition and consistency of use
ourproducts are cosmetic and are not intended to diagnose, treat, cure or prevent medical conditions.
Customers with medical concerns should consult a healthcare professional before use.
4. Pricing and payments
all prices displayed on the website are listed inAED (United Arab Emirates dirham)unless otherwise stated.
Payments can be made throughapproved secure payment gateways in the UAE.
OSMA Cosmetics reserves the right to:
correct pricing errors
cancel orders resulting from incorrect pricing
reject suspicious or fraudulent transactions
5. Orders
and delivery once the order is placed, customers will getthe order confirmationVia e-mail.
Orders are usually processed within1-3 business days.
Delivery times may vary depending on:
delivery location
courier service availability
customs clearance (if applicable)
cosmetics OSMA is not responsible for delivery delays caused bycourier companies or unforeseen circumstances.
6. Return and refund policy
we aim to provide high quality products and customer satisfaction. Returns and refunds are handled in accordance withthe UAE consumer protection law (federal law No. 15 of 2020).
Eligibility for return
customers can request a return if:
the productwas damaged during delivery
theincorrect item
the product was deliveredUnused, unopened and in the original packaging
return requests must be submitted within7 days of receipt of the order.
Non-returnable products
for hygiene and safety reasons, the following items cannot be returned:
open or used cosmetics
products without original packaging
products damaged due to misuse or improper storage
refund process
once the returned item has been received and Inspected:
Approved refunds will be processed tothe original payment method
refund processing may take5-10 business days
shipping chargesNon-refundable unless the return is due to a damaged or incorrect item.
7. Product use disclaimer
Customers are responsible for using the products in accordancewith the instructions provided.
Osma cosmetics will not be responsible for:
allergic reactions caused by ingredients
misuse or incorrect application of products
customers are encouraged to performa patch test before full use.
8. Intellectual
property all content on this website including:
logos
product names
images
text
designs
areOSMA cosmetics intellectual propertyand may not be copied, copied or used without written permission.
9. Limitation of liability
Osma cosmetics will not be liable for anyindirect, incidental or consequentialdamages arising out of the use of this website or its products.
Our total liability shall not exceedThe amount paid for the purchased product.
10. Privacy
your personal data is treated in accordancewith a privacy policyand compliant with the data protection standards of the United Arab Emirates.
We are committed to protecting your personal information and ensuring secure transactions.
11. Governing law
these terms and Conditions shall be subject to and interpreted in accordance with the lawsof the United Arab Emirates.
Any disputes arising out of the use of this website are within the jurisdictionof the UAE courts.
12. Contact
us for questions related to orders, returns or these terms and conditions, please contact us through our website:
